TERMS & CONDITIONS

ACCEPTANCE OF OUR CONDITIONS OF USE (UK)
WE ARE BENJAMIN WOOLLENS OF 3 LOVEDAY STREET MARSHALLTOWN JOHANNESBURG SOUTH AFRICA AND SUBSIDIARIES AND ANY REFERENCE TO ‘’WE’’ OR ‘’US’’ OR ‘’OUR’’ SHALL BE CONSTRUED ACCORDINGLY.  WE OWN AND OPERATE THIS WEBSITE.

WE RESERVE, AT OUR ABSOLUTE DISCRETION THE RIGHT TO VARY THESE CONDITIONS OF USE AND ANY OTHER POLICIES UPON WHICH THE SITE IS TO BE USED.  AS SUCH, WE SUGGEST THAT YOU CONSULT OUR SITE PERIODICALLY AS WE RESERVE THE RIGHT TO UPDATE THIS POLICY AT ANY GIVEN TIME.  PLEASE NOTE HOWEVER, THAT YOUR USE OF THE SITE WILL BE DEEMED TO MEAN THAT YOU HAVE ACCEPTED WHATEVER CONDITION OF USE PREVAIL AT THE TIME AS SUCH USAGE OF THE WEBSITE IS IMPLYING THAT YOU ACCEPT THE BASIS UPON WHICH WE WANT OUR WEBSITE USED. 

WHO WE ARE
WE ARE TRADING AS BENJAMIN WOOLLENS HOUSE OF QUALITY FABRICS, A COMPANY REGISTERED IN SOUTH AFRICA. REGIESTERED NUMBER: 1996/36034/23. OUR REGISTERED ADDRESS: 73 LOVEDAY STREET MARSHALLTOWN JOHANNESBURG SOUTH AFRICA. OUR COMPANY VAT REGISTRATION NUMBER IS 4040110639.

REGISTRATION
TO REGISTER WITH BENJAMINWOOLLENS.CO.ZA YOU MUST BE OVER 18 YEARS OF AGE AND YOU MUST ENSURE THAT THE DETAILS YOU HAVE PROVIDED ARE FACT AND COMPLETE AT THE TIME OF REGISTRATION.

CONDITIONS OF USE
THE CONTENTS OF THIS WEBSITE ARE INTENDED FOR THE SOLE PURPOSE OF PROMOTING AND SELLING OUR PRODUCTS AND SERVICES.

ALL WEBSITE DESIGN, THE BENJAMIN WOOLLENS TRADE MARK, GRAPHICS, TEXT AND ANY SUCH MATERIAL OR COMPUTER PROGRAMS RELATED TO THE WEBSITE ARE OWNED BY OURSELVES AND THUS CANNOT BE USED FOR ANY OTHER PURPOSE (OTHER THAN FOR PERSONAL OR NON-COMMERCIAL USE AND ONLY THEN, PROVIDED YOU DO NOT MODIFY, OBSCURE OR DELETE SUCH GRAPHIC, MATERIALS OR TEXT).  THE MISUSE OF OUR LOGO, WILL BREACH THE COPYRIGHT INFRINGEMENT LAWS.
PLEASE NOTE THAT WHEN USING THE BENJAMIN WOOLLENS WEBSITE WE WILL DO OUR UTMOST TO ENSURE THAT ALL PERSONAL INFORMATION BE KEPT PRIVATE AND CONFIDENTIAL AND AT NO POINT WILL BENJAMIN WOOLLENS WILLINGLY SHARE THIS INFORMATION WITH ANY THIRD PARTIES.
ANY TERMS AND CONDITIONS CONCERNING THE USE OF THIS WEBSITE WILL BE GOVERNED BY THE LAWS OF SOUTH AFRICA AND ANY DISPUTE CONCERNING USE OF THIS WEBSITE WILL BE DETERMINED BY THE COURTS OF SOUTH AFRICA.
WHILST WE TAKE ALL THE NECESSARY STEPS TO EXCLUDE VIRUSES FROM THIS WEBSITE, WE MAY NOT BE ABLE TO GUARANTEE THAT SUCH ATTEMPTS WILL BE SUCCESSFUL AND THEREFORE WILL NOT ACCEPT LIABILITY FOR SUCH VIRUSES.  WE RECOMMEND THAT YOU TAKE ALL THE SAFEGUARDS NECESSARY BEFORE DOWNLOADING INFORMATION FROM OUR WEBSITE OR ANY OTHER WEBSITE.

PRODUCTS
PLEASE NOTE THAT ALTHOUGH WE HAVE TAKEN ALL POSSIBLE STEPS TO ENSURE THAT THE PRODUCT IMAGES ARE REPRESENTATIVE OF THE PRODUCT AS BEST AS POSSIBLE, COLOURS MAY VARY ACCORDING TO SETTINGS ON YOUR SCREEN AND THEREFORE CAN ONLY BE AN APPROXIMATION OF THE ACTUAL PRODUCT. PLEASE NOTE THAT COLOUR VARIATIONS MAY OCCUR BETWEEN DIFFERENT BATCHES AND/OR ROLLS OF FABRIC. 

ANY 'CATWALK' IMAGES THAT APPEAR ON PRODUCT PAGES ARE SOLELY FOR ILLUSTRATIVE PURPOSES ONLY AND MAY SHOW A DESIGN WITH FABRIC SIMILAR IN QUALITY AND/OR COLOUR OF THE FABRIC LISTED. CATWALK PHOTOS DO NOT REPRESENT THE SAME FABRIC BUT A SIMILAR FABRIC.

PRICING & AVAILABILITY
PRICES AND AVAILABILITY OF ALL OF OUR PRODUCTS AND SERVICES ADVERTISED ON THIS WEBSITE ARE SUBJECT TO CHANGE AT ANY TIME. WHILST WE TRY TO ENSURE THAT ALL DETAILS, DESCRIPTIONS & PRICES WHICH APPEAR ON THIS WEBSITE ARE CORRECT, ERRORS MAY OCCUR. IF WE DISCOVER AN ERROR IN PRICE OF ANY GOODS YOU HAVE ORDERED WE WILL CONTACT YOU AS SOON AS POSSIBLE AND GIVE YOU THE OPTION OF RECONFIRMING YOUR ORDER AT THE CORRECT PRICE OR CANCELING IT. 

ALL PRICES ARE LISTED IN ZAR. YOU CAN CHANGE THE CURRENCY BY CLICKING ON THE CURRENCY ICON AT THE TOP RIGHT HAND CORNER OF THE PAGE AND SELECT YOUR PREFERRED CURRENCY AND DELIVERY DESTINATION. PLEASE NOTE THAT SOUTH AFRICAN ORDERS CAN ONLY BE PLACED IN SOUTH AFRICAN RANDS.

WHILST WE TAKE ALL THE NECESSARY STEPS TO KEEP THE INFORMATION ON THIS WEBSITE UP TO DATE, THE CONTENT IS PROVIDED BY WAY OF INFORMATION ONLY AND WILL NEED TO BE CONFIRMED AT TIME OF ENQUIRY.  IN THE EVENT OF ANY DISCREPANCY, IT IS THE LATTER, WHICH SHALL PREVAIL.  THE INFORMATION AND MATERIALS CONTAINED ON OUR WEBSITE ARE PROVIDED WITHOUT GUARANTEE. 
BENJAMIN WOOLLENS RESERVES THE RIGHT, AT ANY GIVEN TIME, TO REMOVE A PRODUCT OR SERVICE.  
IN THE UNLIKELY EVENT THAT AN ORDER PLACED BY THE CUSTOMER IS UNAVAILABLE OR DAMAGED, WE RESERVE THE RIGHT TO GIVE THE CUSTOMER A FULL REFUND. IN THIS SITUATION THE CUSTOMER WILL BE NOTIFIED BY E-MAIL/PHONE CALL. 

ALL OUR PRODUCT PRICES ARE LISTED IN SOUTH AFRICAN RAND (OR AS OTHERWISE SELECTED) AND ARE INCLUSIVE OF VAT.

WE RESERVE THE RIGHT TO REFUSE OR CUT A MINIMUM QUANTITY OF ANY ITEM FROM OUR WEBSITE AT ANY TIME DURING A TRANSACTION.

WE RESERVE THE RIGHT TO REFUSE AN ORDER IF WE SUSPECT ANY FRAUDULENT ACTIVITY.

SHIPPING CHARGES MAY FLUCTUATE BASED ON CHANGING FUEL PRICES HOWEVER CUSTOMERS WILL BE MADE AWARE OF THIS PRIOR TO COMPLETING THEIR PURCHASE.

SALE/PROMOTIONS

ALL GOODS SOLD DURING A SALE/PROMOTION ARE SUBJECT TO THIS PERIOD ONLY. DUE TO THE HIGH VOLUME OF SALES DURING SALE/PROMOTIONAL PERIODS IT MAY TAKE LONGER THAN USUAL TO RECEIVE YOUR ORDER. PLEASE NOTE THAT SALE TIMES RUN ACCORDING TO CAT TIME ZONE.

ORDERS & REFUNDS
WHEN PLACING AN ORDER, THE ORDER CONFIRMATION E-MAIL IS AN ACKNOWLEDGMENT OF YOUR ORDER AND NOT OF FULFILLMENT OR DISPATCH. 
DELIVERY AND SHIPPING RATES ARE SUBJECT TO CHANGE AT ANY TIME. WE STRIVE TO REACH DISPATCH DEADLINES AS QUOTED ON OUR DELIVERY INFORMATION PAGE. ONCE AN ORDER HAS BEEN DISPATCHED WE CANNOT TAKE RESPONSIBILITY FOR A DELAY IN SHIPMENT. THIS RESPONSIBILITY FALLS ON THE SELECTED COURIER WHICH WILL BE MADE KNOWN TO YOU IN THE CONFIRMATION OF DISPATCH E-MAIL.

YOUR GOODS WILL BE DELIVERED WITHIN 1 – 2 WORKING DAYS FROM DAY OF DISPATCH. WE AIM TO GET YOUR PARCELS DELIVERED TO YOU WITHIN THE TIME STATED ON OUR WEBSITE HOWEVER AT TIMES THERE MAY BE DELAYS WHICH ARE BEYOND OUR CONTROL CAUSED BY OUR APPROVED THIRD PARTIES AND SUPPLIERS. FOR YOUR CONVENIENCE, YOU WILL BE NOTIFIED BY EMAIL LETTING YOU KNOW THE WHEREABOUTS OF YOUR ORDER.

IT IS NOT POSSIBLE TO RETURN OR EXCHANGE FABRICS OR TRIMMINGS THAT HAVE BEEN ORDERED AND CUT TO YOUR SPECIFICATION. ALL NON-FABRIC/TRIMMING GOODS FROM SOUTH AFRICAN CUSTOMERS ONLY MAY BE RETURNED FOR REFUND WITHIN 14 DAYS OF RECEIPT IF IN PERFECT RESALE-ABLE CONDITION. ON THE OCCASION WHERE A REFUND IS ACCEPTED, THE RETURNED ITEM/S MUST BE SENT BACK TO US AT YOUR COST & WILL NOT BE REFUNDED UNTIL THE ITEM/S ARE RETURNED TO US, COMPLETE WITH ANY FREE GIFT, AND HAVE PASSED QUALITY CONTROL. ON THIS OCCASION, WE SHALL PROVIDE YOU WITH A FULL REFUND OF THE PRICE PLUS DELIVERY CHARGES (IF APPROPRIATE) WITHIN 14 DAYS. UNFORTUNATELY, AS ALL FABRICS & TRIMMINGS ARE CUT TO YOUR INDIVIDUAL SPECIFICATION, THEY CANNOT BE RETURNED (EXCEPTIONS APPLY).

COOKIES
THERE WILL BE THE USE OF COOKIES ON OUR WEBSITE.  THESE ARE PIECES OF INFORMATION THAT ARE TRANSFERRED AUTOMATICALLY FROM A WEBSITE TO A USER’S COMPUTER FOR RECORD KEEPING PURPOSES. THESE DEVICES ENABLE US TO COLLECT VALUABLE MARKETING INFORMATION WHICH IN TURN ALLOW US TO MONITOR WHICH PARTS OF OUR WEBSITE ARE MOST POPULAR. THEREFORE ENABLING US TO CONTINUALLY IMPROVE ON THE GOODS AND SERVICES WE PROVIDE.  (FURTHER INFORMATION CONCERNING YOUR RIGHTS ABOUT YOUR PERSONAL DATA CAN BE VIEWED IN OUR PRIVACY STATEMENT).

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